Factors Affecting the Morale and Motivation of Support Personnel at Maha Sarakham University

Abstract

This research aimed to study (1) the level of morale among support staff at Maha Sarakham University; (2) factors affecting the morale of support staff at Maha Sarakham University; and (3) explore recommendations for factors affecting the morale of support staff at Maha Sarakham University. The population consisted of 401 support staff at Maha Sarakham University. The sample size was 201 participants, using the Yamane formula. The research instrument used was a five-level questionnaire. Quantitative data were analyzed using means, standard deviations, and linear multiple regression. Content analysis was used for qualitative data analysis.

The results revealed that (1) the overall level of morale among support staff at Maha Sarakham University was high. (2) Factors affecting the morale of support staff at Maha Sarakham University included working conditions, recognition, policy and administration, and success factors. It can predict the morale of support staff at Maha Sarakham University at 77.20 percent. (3) Suggested factors affecting the morale of support staff at Maha Sarakham University include: setting clear work goals, rewarding and supporting career development, supporting honor, appreciation, and creating a work environment of mutual respect, appropriate job delegation, empowering decision-making, and providing constructive guidance, developing a clear career path and a fair promotion system, appropriate salary structure, salary adjustments, and adequate benefits, creating a good work atmosphere, developing skills, effective communication, and teamwork, having transparent policies, effective management, and personnel participation, creating a suitable environment, modern equipment, leaders with motivating leadership and creating position stability, a clear evaluation system, and appropriate benefits.