Management of quality in vehicle service provision, Prachuap Khiri Khan provincial land transportation office

Abstract

This study has the objectives (1) to evaluate the quality management of public service related to vehicles by Prachuap Khiri Khan provincial land transport office. (2) To explain the relationship between the quality management of public vehicle services by Prachuap Khiri Khan provincial land transport office and the factors that affect the management of public service quality. (3) To present a guideline for managing the quality of public service related to vehicles from Prachuap Khiri Khan provincial land transport office. This research is quantitative in nature, with a sample size of 400 people, consisting of citizens receiving vehicle services from Prachuap Khiri Khan provincial land transport office. Data was collected using a questionnaire. The statistical methods used for data analysis included frequency, percentage, mean, standard deviation, t-test, one-way ANOVA, and Pearson correlation analysis. The research findings revealed that (1) in terms of quality management of public vehicle services at the by Prachuap Khiri Khan provincial land transport office, it was found to be at the highest level; (2) regarding the relationship between quality management of public vehicle services and factors affecting public service quality management, a moderate positive correlation was identified; and (3) concerning the approaches to managing the quality of public vehicle services, it was found that the factors affecting public service quality management could predict the quality of services provided to citizens by the by Prachuap Khiri Khan provincial land transport office at a rate of 51.40%, with the remaining being other factors. The predictive variables included planning and organization.