Guidelines for improving the efficiency of communication in Executive Secretary Office of the President Mahidol University

Abstract

In the performance of secretarial work (Top management) communication skills are very important. The purposes of this academic article were to present ways to improve communication efficiency by creating skills standards, necessary knowledge in communication to secretarial work by adopting Knowledge Management Theory (KM). KM used to gather the necessary knowledge to create a process of transferring knowledge appropriately and systematically. By gathering skills, knowledge, and working methods that are in line with effective communication in organization theory. To create a standard of the organization. In order to, achieve competency according to the functional competency, innovative, knowledge to propose guidelines for personnel development in the department. Enhance the potential of skills and knowledge in communication link to increasing efficiency in working as a team. Including regular knowledge reviews for executive secretary units. To create a work culture that aims for efficiency and support the management for achieve sustainable corporate goals.