Speech Communication and Aviation Business Service

Abstract

In aviation business, a company’s reputation in terms of excellent service is a result of effective communication of the passenger service providers. The knowledge of Speech Communication based on the concept of communication competence will give those providers in aviation business the ability to communicate appropriately, creatively and, consequently, will lead their business to success.

This academic paper is aimed to point out how to apply Speech Communication at different level of communication and contexts in aviation business. To begin with Intrapersonal Communication, the service providers will gain more understanding so as to create a positive attitude toward self and others. Besides, Interpersonal Communication knowledge will enhance the providers’ ability to build a good relationship with their colleagues, create mutual understanding with the supervisors, as well as effectively communicate with passengers from different cultures. As for Group Communication and Organizational Communication, the knowledge and understanding in these areas will help the service providers to effectively lead their teams and organizations to success.