Management Innovation to Develop the Quality of Public Services at the Social Security Office, Bangkok Area 7

Abstract

This research had three objectives: (1) to evaluate the level of service quality of the Social Security Office of Bangkok Area 7, (2) to compare the quality of service of the Social Security Office of Bangkok Area 7 classified by personal factors, and (3) to test the relationship between management and service quality of the Social Security Office of Bangkok Area 7. This research was quantitative research. The sample consisted of 400 insured persons in the area under the responsibility of the Social Security Office of Bangkok Area 7. Data were collected by using a questionnaire. The statistics used for data analysis were frequency, percentage, mean, standard deviation, t-test, one-way variance, and Pearson correlation. The results of the research (1) in terms of the level of service quality of the Social Security Office of Bangkok Area 7 was at a high level. (2) in terms of comparing the quality of service of the Social Security Office of Bangkok Area 7 classified by personal factors, it was found that different levels of education and income had different opinions on the quality of service of the Social Security

Office of Bangkok Area 7. (3) in terms of management, there was a positive relationship with the quality of service of the Social Security Office of Bangkok Area 7, with a relatively high positive relationship.