Student Satisfaction with Online Learning Management at Mahamakut Buddhist University Under COVID-19 Preventive Measures

Abstract

This quantitative research aimed to: (1) examine the level of undergraduate students' satisfaction with online learning, (2) compare the levels of undergraduate students’ satisfaction with online teaching., and (3) explore the challenges faced by undergraduate students in online learning at Mahamakut Buddhist University under the preventive measures for the COVID-19 pandemic. The sample consisted of 246 individuals selected using an accidental sampling method. The research instrument was a questionnaire, and data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation, as well as inferential statistics such as T-test and One-way ANOVA.

              The findings revealed that: (1) students' overall satisfaction with online learning was at a high level. Among the aspects assessed, the highest satisfaction was observed in examinations and assessments, followed by curriculum and content, learning process, instructors and teaching quality, and supportive factors; (2) fundamental characteristics of students—such as monastic status/gender, faculty, learning platform, learning device, and place of study—are associated with differing levels of satisfaction with online learning. In contrast, age and year of study do not show significant differences in students’ satisfaction with online learning at Mahamakut Buddhist University; (3) students encountered a high level of challenges in online learning, with the most prominent issue being the lack of a conducive learning environment. For example, hot weather and loud noise.Therefore, it is essential to develop a management model and allocate resources to support instructors, along with conducting qualitative research to obtain in-depth analytical data.