The Influence of ISO 14001 Environmental Management Systems on Financial and Customer Performance of Packaging Industry Entrepreneurs toward a Low-Carbon Economy in Samut Prakan Province, Thailand

Abstract

         This study aimed to examine the influence of the ISO 14001 Environmental Management System on financial and customer performance of packaging industry entrepreneurs toward a low-carbon economy in Samut Prakan Province, Thailand. This research employed a quantitative research design using questionnaires as the primary data collection instrument. The sample consisted of 261 packaging business entrepreneurs, determined using Yamane’s sampling formula. Purposive sampling was applied to select business owners, factory managers, and accounting managers. Data were analyzed using descriptive and inferential statistics.

         The findings revealed that the implementation of the ISO 14001 Environmental Management System in terms of planning, operation, performance evaluation, and continuous improvement was at a high level. Moreover, ISO 14001 significantly contributed to business success by improving resource management efficiency, reducing operational costs, and strengthening customer confidence. These improvements resulted in increased revenues and profitability as well as higher customer satisfaction and loyalty. The study highlights that adopting ISO 14001 can serve as a strategic tool for enhancing business competitiveness and promoting sustainable business practices within the context of a low-carbon economy.