QUALITY OF PUBLIC SERVICE PROVIDED BY PHETCHABURI OFFICE FOR SKILL DEVELOPMENT

Abstract

          This research aimed to identify and compare the quality of public service provided by Phetchaburi Office for Skill Development. Population comprised 2,723 service recipients of Phetchaburi Office for Skill Development. Within 8 districts of Phetchaburi province, from which 349 samples were obtained via Taro Yamane calculation. Instrument used was survey questionnaire. Statistical tools employed were frequency, percentage, geometric mean, standard deviation, t-test and one – way ANOVA. If found diversity then using Scheffe’s method

          The results showed that

1. It was found that most samples are 188 female with 53.87% and 161 male with 46.13%


2. The result of identity the quality of public service provided by Phetchaburi Office for Skill Development is at high level.


3. The result of compare the quality of public service provided by Phetchaburi Office for Skill Development found that people with difference gender had different opinions in one aspect with .05 in quality of service building and equipment (t=2.257, Sig = .025) by male is more than female.


4. The result of compare the quality of public service provided by Phetchaburi Office for Skill Development classified by personal factors such as age, education, occupation and income found that quality of public service is not difference with .05 level of statistical significance.