The quality of work-life of civil servants in the Business Registration Division, Department of Business Development, Ministry of Commerce

Abstract

This research aims as follows: (1) to describe the quality of working life of civil servants in the Business Registration Division, Department of Business Development, Ministry of Commerce; (2) to identify problems affecting the quality of working life of civil servants in the Business Registration Division, Department of Business Development, Ministry of Commerce; and (3) to propose guidelines for developing the quality of working life of civil servants in the Business Registration Division, Department of Business Development, Ministry of Commerce. This research is qualitative research. Data were collected through in-depth interviews, using participatory and non-participatory observations. The sample consisted of 14 civil servants in the Business Registration Division at the management and operational levels. Data were analyzed using the core analysis process. The research results consisted of (1) receiving fair compensation but not sufficient for living; having a good and safe environment; receiving opportunities to develop knowledge and skills; having growth and stability; seeing advancement and stability in the position; being socially integrated; having a good working atmosphere; receiving basic rights under the law; having a work-life balance; and being accepted by society for helping develop the country's economy. (2) problems were found in terms of quality of working life, such as compensation not being sufficient for expenses; good and safe environment; old and dilapidated office buildings; and opportunities for developing knowledge and skills. Those working at the Regional Business Development Office often missed out on training opportunities. In terms of basic rights, some rights could not be claimed in full. In terms of work-life balance (3) Guidelines for developing the quality of working life of civil servants include increasing compensation or providing additional special money. Buildings and equipment should be improved, training should be provided in areas related to work, and training should be organized online. There should be additional rights and benefits. Work should be possible from anywhere in order to work efficiently.