SOFT SKILLS FOR HUMAN RESOURCE INTERACTION

Abstract

This article focused on examining the soft skills necessary for human resource interaction, which are very important in the future labor market. Numerous organizations, agencies and companies emphasize the need for effective soft skills, leading to a challenge for the new generation when entering the workforce. Soft skills include intrapersonal, interpersonal and critical thinking skills which involve an emotional quotient based on coordination between personal emotions and rationale, or the head and heart link. In addition, soft skills also refer to habits, personalities, attitudes and mindsets necessary for living together with other people in society, particularly in modern work operations that typically rely on collaboration. Therefore, soft skills are very important for working together with other people smoothly and effectively. The components of soft skills comprise 3 aspects including 1) Intrapersonal skills, which consist of skills in self-management, adaptability, honesty and ethics, life-long learning, social etiquettes, problem-coping, self-confidence, motivation, positive attitudes, awareness and responsibilities, 2) Interpersonal skills, which consist of leadership, communication, teamwork, the creation of networks, empathy, acceptance of comments, consultation, interpersonal relationships, and situational management, and 3) critical thinking skills, which consist of problem-solving, analytical thinking, creative thinking, investigation, application of digital technology, information management, number calculation, and decisiveness to make decisions. Accordingly, soft skills are very important for developing the characteristics essential for people to obtain effectiveness in work operation and teamwork, leading to benefits in terms of personal development, organizational development, and societal cohesion for national development in the future.