Strategies for Public Service Delivery of the Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province

Abstract

         The objectives of this research article were 1) to study strategies for public service delivery of the Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province. 2) to compare the opinions on the strategies for public service delivery of the Non Sung Subdistrict Municipality in mention, classified by gender, age, education level, and occupation. 3) to guidelines for the strategies for public service delivery of the Non Sung Subdistrict Municipality in mention. The sample were residents aged 18 years and over in the area of Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province, 357 in number. The research instrument was a five-rating scale questionnaire with reliability at 0.89. The statistical analyses employed include frequency, percentage, mean, standard deviation. The statistics used for hypothesis testing include t-test, one-way analysis of variance (ANOVA), and content analysis. 

          The research found that:             

          1) Strategies for public service delivery of the Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province overall and each aspect at a high level, ranked in order of average scores from highest to lowest as follows: equitable service provision, timely service provision, progressive service provision, adequate service provision, continuous service provision, respectively. 2) The results of the comparison of personnel’s opinions on the strategies for public service delivery of the Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province, classified by gender, age, education level, and occupation, show that overall and in each aspect, there are no significant differences. 3) The strategic development guidelines for public service delivery in Non Sung Subdistrict Municipality, Khun Han District, Sisaket Province, reveal that the municipality should prioritize the development of the capacity of local administrative organization personnel in providing public services. This is to ensure that personnel have a clear understanding, possess the necessary skills, and cultivate a service-oriented mindset, enabling them to deliver efficient and effective services to the public.