Factors Affecting the Success of Lean Six Sigma Implementation for Logistics Quality Improvement among Logistics Service Providers in Thailand
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Abstract
This research article aimed to 1) examine the success level of Lean Six Sigma implementation among logistics service providers in Thailand, 2) analyze factors affecting the success of Lean Six Sigma implementation, and 3) develop appropriate guidelines for Lean Six Sigma implementation in the Thai context. This quantitative research targeted managers and employees of logistics service companies in Thailand with at least one year of Lean Six Sigma experience as the population. Data were collected through structured questionnaires from 400 respondents selected through multi-stage sampling. Statistical analysis included descriptive statistics, correlation analysis, and multiple regression analysis. The findings revealed that management support, training and development, knowledge management and communication, and organizational culture significantly influenced the success of Lean Six Sigma implementation. These results offer practical implications for logistics organizations striving to enhance service quality and competitiveness through structured quality improvement frameworks.
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