- Promoting The Work Performance of Roi Et Municipality Personnel, Roi Et Province

Abstract

         The objectives of the research was 1) to study the level of competency enhancement in the work performance of personnel in Roi Et Municipality, Roi Et Province, 2) to compare the competency enhancement in the work performance of personnel in Roi Et Municipality by gender, age, educational level, and work experience, and 3) to study suggestions for enhancing the work performance competencies of personnel in Roi Et Municipality. The sample group consists of 237 personnel from the municipality, including civil servants, permanent employees, and contract workers. The research tools included a questionnaire. Statistics used in data analysis included frequency, percentage, mean, and standard deviation. Statistics used to test hypotheses include t-test (Independent Samples) and one-way ANOVA.

          The results showed that: 1) Overall, the competency enhancement in the work performance of personnel in Roi Et Municipality is at a high level. When examined by specific aspects, the results show high levels in all five areas, ranked from the highest to lowest mean scores as follows: adherence to ethics and correctness, understanding of the organization and work systems, focus on performance outcomes, excellence in service, and teamwork. 2) Hypothesis testing revealed that personnel with differences in gender, age, educational level, and work experience had varying levels of competency enhancement in their work performance, both overall and in specific aspects, which does not align with the research hypothesis. 3) The research findings suggested that the three most frequently mentioned recommendations were: providing training and development in organizational understanding and work systems to enhance personnel’s commitment to improving the organization and its efficiency, providing training and development in organizational understanding and work systems to maximize organizational benefits, and providing training and development in service excellence to improve personnel’s attentiveness and service quality.