The Satisfaction of Service Recipients in Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province

Abstract

This research aimed to study the satisfaction of service recipients in the development and revenue collection of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province. 2) To compare the satisfaction of service recipients in the Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province, classified by personal factors. The sample group used in this research was 297 taxpayers in the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province. The instruments used for data collection were questionnaires. The statistics used for data analysis were percentage, mean, and standard deviation. Hypothesis testing was performed using t-test and F-test at a significance level of 0.05. The research results found that 1) The public’s opinion on the satisfaction of service recipients in the Section of Financial Resources Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province, in all 4 aspects, had a high level of opinion. When considering each aspect, it was found that all aspects were at a high level, with the building and location aspect having the highest average value, followed by the revenue collection staff and revenue collection management aspects, respectively. The revenue collection policy aspect had the lowest average value. 2) The results of the comparison of the satisfaction of service recipients in the Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province, found that people with different genders, ages, and occupations had opinions on the satisfaction of service recipients in the Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province, which were not statistically significant. People with different levels of education and monthly income had opinions on the satisfaction of service recipients in the Section of Financial Resources Development and Revenue Collecting of the Khonthi Subdistrict Administrative Organization, Mueang Kamphaeng Phet District, Kamphaeng Phet Province, which were statistically significant at the 0.05 level.