A Study of Problems, Needs, and Solutions in Document Management of the General Affairs Division, Office of the President, Chaiyaphum Rajabhat University

Abstract

This research aimed to 1) examine problems in document management of the General Affairs Division, Office of the President, Chaiyaphum Rajabhat University; 2) investigate the needs for addressing the problems in document management; and 3) propose guidelines for improving document management practices. A quantitative research design was employed, and data were collected in 2024. The sample consisted of 123 support staff members from Chaiyaphum Rajabhat University, selected through simple random sampling. Data were collected using a questionnaire and analyzed by descriptive statistics (percentages and means) and inferential statistics, including t-tests, F-tests, and one-way ANOVA.

The findings were as follows:

1) The overall level of problems in document management of the General Affairs Division, Office of the President, Office of the President, Chaiyaphum Rajabhat University was rated at a high level (M = 4.13, SD = .26). When examined by aspect, document storage received the highest mean score (M = 4.24, SD = .37), followed by document borrowing and retrieval ((M = 4.17, SD = .39 and document production (M = 4.13, SD = .43). Document destruction received the lowest mean score (M = 4.02, SD = .43).

2) Regarding the needs for document management of the General Affairs Division, Office of the President, Office of the President, Chaiyaphum Rajabhat University, the overall level was also high (M = 4.19, SD = 0.17). When examined by aspect, document production had the highest mean score (M = 4.31, SD = .31), followed by document storage (M = 4.27, SD = .28) and document borrowing and retrieval (M = 4.25, SD = 0.37), while document destruction showed the lowest mean score (M = 4.02, SD = .43).   

3) It is recommended that the General Affairs Division, Office of the President, Office of the President, Chaiyaphum Rajabhat University establish systematic and clearly defined document management procedures with standardized practices. Training programs should be provided for administrators and relevant staff, and operational manuals should be developed to enhance document management competencies.