A Study of Satisfaction with the Services of the Asset Management and Revenue Generation Department, General Affairs Division, Office of the President, Chaiyaphum Rajabhat University

Abstract

This research aimed to 1) examine the levels of satisfaction with the services provided by the Asset Management and Revenue Generation Department, General Affairs Division, Office of the President, Chaiyaphum Rajabhat University; and 2) compare the satisfaction levels of service recipients with these services. The sample consisted of 186 academic and support staff members, selected through simple random sampling. Data were collected through a questionnaire and analyzed using percentages and means, t-test, F-test, and one-way ANOVA.

              The findings were as follows:

              1) The overall satisfaction with the services of the Asset Management and Revenue Generation Department was at a high level (M = 4.07, SD = .43). When considered by each aspect, satisfaction with staff/personnel received the highest mean score (M = 4.10, SD = .48), followed by service quality (M = 4.08, SD = .53) and service processes/procedures (M = 4.07, SD = .43). Satisfaction with facilities received the lowest mean score (M = 4.04, SD = .50).

              2) A comparison of satisfaction levels among academic and support staff at Chaiyaphum Rajabhat University with the services of the Asset Management and Revenue Generation Department, General Affairs Division, Office of the President, categorized by gender, age, and type of personnel revealed no statistically significant differences in overall satisfaction levels.