Factors Affecting the Quality of Health Services of Health Promotion Hospitals Si-o Subdistrict, Kumphawapi District, Udon Thani Province Thailand

Abstract

         This research aimed (1) to study the level of quality of health services at Si O Sub-district Health Promoting Hospital, (2) to study the factors affecting the quality of health services at Si O Sub-district Health Promoting Hospital, and (3) to study the guideline for developing the quality of health services at Si O Sub-district Health Promoting Hospital, Kumphawapi District, Udon Thani Province, Thailand. It was a quantitative and qualitative research. The samples were 316 eligible voters in Si O Sub-district, and the target group was 10 executives and community leaders. This was a quantitative and qualitative research. The statistics used were frequency distribution and percentage of questionnaire respondents. The data were analyzed by presenting in tables using mean and standard deviation. Multiple regression analysis was performed using sequential variable selection, discussion of results, and descriptive data analysis.

          The research results found that: (1) The level of quality of health services of Si-or Sub-district Health Promoting Hospital, Kumphawapi District, Udon Thani Province, Thailand was at a moderate level ( =3.04 S.D. =0.68), ranked from most to least as follows: planning, implementation, and evaluation, respectively. (2) Factors affecting the quality of health services of Si-or Sub-district Health Promoting Hospital, Kumphawapi District, Udon Thani Province, Thailand with statistical significance at the .05 level were continuity of care factor (X2), service coordination factor (X4), and service access factor (X1), with predictor coefficients in the raw scores (b) equal to .340, .303, and .293, respectively. (3) It is necessary to have an explanatory meeting and work procedures for staff to develop quality and performance, etc.