Assessing Performance of the Rao Mai Ting Kan Project in Mueang District, Nakhon Pathom Province

Abstract

The three objectives of this study were (1) to assess the success of the Rao Mai Ting Kan Project in Mueang District, Nakhon Pathom Province, (2) to identify factors contributing to the success of the Rao Mai Ting Kan Project in Mueang District, Nakhon Pathom Province, and (3) to offer guidelines for developing the Rao Mai Ting Kan Project in Mueang District, Nakhon Pathom Province. This study employed a qualitative approach. Data were collected from semi-structured, in-depth interviews with 20 individuals, including those eligible to the rights, those ineligible to the rights, government officials, and experts. The data were analyzed by a thematic analysis. Major findings: (1) on the project’s success, it was rated as success; (2) on the factors contributing to the project’s success, they reportedly included (a) the project’s contexts aligned with the true needs of the people and not overlapping with other projects, (b) the project’s inputs pertaining to service availability, the notification system, and the payment system, and (c) the project’s processes pertaining to the suitability of service provision, governance and monitoring, and the coordination with those eligible to the project’s rights; and (3) on the guidelines for developing the internal control system, they included (a) public relations efforts to be improved to reach more people and (b) the registration system to be improved to accommodate a large number of users simultaneously.