RELATIONSHIP BETWEEN PERCEIVED SELF-EFFICACY AND CAREER SUCCESS OF A PASSENGER HANDLING AGENT IN AN AIVIATION COMPANY WITH CITTA AS A MODERATOR

Abstract

The research has two objectives: (1) to study the concepts and theories of perceived self-efficacy, career success and Citta of a passenger handling agent in an aviation company. (2) to study the relationship between perceived self-efficacy and career success of a passenger handling agent in an aviation company with Citta as a moderator of a passenger handling agent in an aviation company. This research is Correlational Studies. The sample group is 75 passenger handling agents in an aviation company. The data was collected by using a questionnaire consisting of personal information, the perceived self-efficacy questionnaire, the Citta questionnaire, and the career success questionnaire. Data analysis was conducted by using the Pearson's Product Moment Correlation Coefficient, Multiple regression analysis, Hierarchical Multiple Regression Analysis, and test of the moderation effects with PROCESS program.
The research results showed that:
(1) Perceived self-efficacy is a judgment of one's ability to work at certain levels or is a person's belief about the ability to do something considering feelings, thoughts, motivations and behaviors. Citta is the mind that is focused and responsible. When the mind is focused, prudence will follow. Making a decision to do something will cause less mistakes as well. The fact that a person perceives that he or she has the ability to do that job well, together with Citta that is 1 of the 4 Principles of Iddhipada, makes him or her work more efficiently, resulting in success in their careers as well.
(2) Self-efficacy was positively correlated with career success with a statistical significance of .01. It is observed that higher Citta Score, even when a person has low or high self-efficacy, it will result in higher career success as well.