GOVERNMENT SERVICES UNDER THE CONCEPT OF DIGITAL GOVERNMENT

Abstract

Digital government is fundamentally about transforming the way public administrations operate and deliver services to citizens, leveraging the power of information technology and the internet. Since the enactment of the Digital Technology Services Act in 2019, there has been a significant push to integrate cutting-edge technologies into the fabric of public services. Innovations such as mobile applications, artificial intelligence, cloud computing, the Internet of Things (IoT), big data analytics, and blockchain have been introduced to streamline processes, improve service delivery, and increase citizen engagement. Despite these advancements, several challenges remain that stand in the way of creating a truly digital government. One major obstacle is the inadequate availability of modern digital tools. Many government agencies continue to struggle with outdated systems that do not support the latest technological advancements. Furthermore, there is a glaring skills gap among government personnel, with some struggling to adapt to new technologies and relying on traditional methods of operation. This lack of technological expertise can hinder the efficiency and effectiveness of service delivery. Regulatory barriers complicate the implementation of these innovative technologies, often slowing progress and preventing government from reaching its full potential. In this rapidly changing digital landscape, governments need to address these constraints urgently. In addition, the rise in cybercrime necessitates the introduction of strict security laws and comprehensive data protection measures to protect citizens’ data and maintain public trust. Ensuring equal access to digital government services Promoting inclusivity in digital transformation is essential to ensure that all individuals, regardless of background or ability, can access, participate in, and benefit from technological advances.