Public Service Quality of Nue Mueng Subdistrict Administrative Organization

Abstract

This Article aimed to study the level of public service that affects the public service quality of Nua Muang Subdistrict Administration organization. This research was conducted using a quantitative research method based on the concept of public service quality by Parasuraman (1990) to gather the data through questionnaires answered by 400 samples of the peoples of the Nuea Mueang Subdistrict area. They was selected by non-probability sampling method as a convenience method. the instrument for collecting data was questionnaires. Analysis data by Descriptive statistics and Content Analysis. The research results were found as follows;

The 4 aspects of public service were service procedures , service channels and service personnel overall as a high level. The public service process has the highest average. As for the quality of public services of of Nuea Muang Subdistrict Administrative Organization in 5 aspects: 1) Equal service provision 2) on time service 2) sufficient service 4) continuous service and 5) progressive service was at the high level, As terms of continuity of services that average was the highest. All aspects of public service factors affected the quality of public services of Nua Muang Subdistrict administrative organization, Roi et province at the statistical significance level of 0.05.  Therefore, relevant organization or agencies should maintain and develop the level of public service quality of the organization to able properly respond to the needs of peoples, which will promote good relations between people and government organizations to be strong cooperation in working together in the future.