Pubic Service Quality : A Case study of Subdistrict Health Promotion Hospital in Pathumthani Province

Abstract

The objective of this study were to 1) study the opinion level of public service quality and satisfaction in public service quality of  level and 2) study the relationship between public service quality and satisfaction in public service quality of sub-district health promoting hospitals in the area of ​​Pathum Thani Province. Research study was conducted using a quantitative research methods. The data was also gathered through questionnaires answered by 400 samples of the people who lives in Pathumthani Province. The data for the analysis was Descriptive statistics and inferential statistics for discussion of results according to the specified research objectives.The results revealed that the relationship between service quality and satisfaction with service quality of subdistrict health promoting hospitals in Pathum Thani Province was found to be moderately positive (R=.448*). Easy to meet and flexible in service were positive relationship at a higher level than other aspects. (r=.546) and followed by service quality in terms of attitudes and behaviors of service provider were moderate positive relative. (r=.513*), and the least was the service quality of trust and confidence was a low positive relative (r=.318*) at the statistical significance level of 0.05. The Executives and relevant agencies should encourage health service personnel to understand and realize the importance of health services and corresponds to the context environment and need of service recipients for the best interest of