THE DEVELOPMENT OF SERVANT LEADERSHIP IN ORGANIZATIONAL MANAGEMENT ACCORDING TO GOOD GOVERNANCE PRINCIPLES FOR EFFECTIVENESS OF THE THAILAND ASSOCIATION OF THE BLIND
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Abstract
This study aimed to: (1) examine the factors of servant leadership, organizational management based on the concept of a learning organization, governance-based management, and organizational service effectiveness among the executive board of the Thailand Association of the Blind; (2) explore the relationships among these factors and the organizational service effectiveness; and (3) investigate the direct, indirect, and total effects of servant leadership, learning organization-based management, and governance-based management on organizational service effectiveness. The sample consisted of 472 participants, including executives, vice presidents, board members, and members of the Thailand Association of the Blind. Data were analyzed using means, standard deviations, correlation coefficients, and path analysis.
The research findings revealed that: (1) the levels of servant leadership, learning organization-based management, governance-based management, and organizational service effectiveness were all high; (2) there were high levels of positive correlation among these factors and organizational service effectiveness; and (3) servant leadership, learning organization-based management, and governance-based management had statistically significant direct, indirect, and total effects on organizational service effectiveness at the 0.01 level. The findings also indicated that these three factors collectively had a significant positive influence on service effectiveness, with a multiple correlation coefficient (R²) of 0.77. This suggests that 77% of the variance in organizational service effectiveness could be explained by the combined influence of servant leadership, learning organization-based management, and governance-based management.
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