A STUDY ON THE IMPACT OF DIGITAL HUMAN RESOURCE MANAGEMENT ON WORKPLACE ANXIETY

บทคัดย่อ

The objectives of this study are: 1) to examine the impact of digital human resource management (DHRM) on employees’ workplace anxiety, 2) to analyze the mediating role of emotional exhaustion in this relationship, 3) to explore the moderating role of work engagement in reducing the negative effects of DHRM on anxiety, and 4) to provide practical recommendations for improving digital management systems and employee well-being. This research adopts a quantitative survey design. The population consists of employees from ten enterprises in China, and the sample comprises 500 participants selected through simple random sampling. Data were collected using a structured questionnaire adapted from validated measurement scales and analyzed through descriptive statistics, difference tests, and regression analysis.

          The research results show that: 1) DHRM significantly increases workplace anxiety by reducing employees’ autonomy and creating constant ability comparison; 2) emotional exhaustion partially mediates this relationship by transmitting the psychological strain caused by digital pressure; 3) work engagement negatively moderates the effect of DHRM on anxiety, helping employees reinterpret digital tools as opportunities for improvement; and 4) employees with high engagement experience less emotional strain under digital management. The study concludes that DHRM exerts both direct and indirect effects on workplace anxiety through emotional exhaustion, while work engagement acts as a psychological buffer. The recommended strategies include optimizing system transparency, enhancing digital literacy training, establishing stress monitoring mechanisms, and promoting engagement-driven management practices to balance efficiency and employee well-being.