PUBLIC SATISFACTION WITH PUBLIC SERVICES PROVIDED BY MAHA SARAKHAM PROVINCIAL ADMINISTRATIVE ORGANIZATION IN FISCAL YEAR 2024

Abstract

This research aimed to study: 1) the level of public satisfaction with public service delivery, 2) the relationship between personal factors and public service provision, and 3) recommendations for administrative management improvement. This quantitative research employed a questionnaire as the research instrument. Data were collected from a sample of 400 citizens aged 18 years and above. Statistical analysis included frequency distribution, percentage, mean, standard deviation, and correlation coefficient.

            The research findings were as follows: 1) Overall public satisfaction with public service delivery across four service programs was at the highest level. 2) Overall public satisfaction with public services was at the highest level. 3) The overall relationship showed a very low positive correlation of .057. 4) Recommendations included: Medical personnel should be stationed at elderly care facilities to provide care for sick elderly residents; training programs should be organized for knowledgeable staff to ensure operational readiness for effective disaster victim assistance; and responsible officials should possess comprehensive knowledge and clarity regarding regulations, including tax collection rates, tax deductions, and tax exemptions.