A STUDY OF FACTORS AFFECTING THE EFFECTIVENESS OF ISO 9001:2015 IMPLEMENTATION IN THE ROYAL THAI MINT

Abstract

The objectives of this quantitative research were 1) to measure the effectiveness of the implementation of the ISO 9001:2015 Quality Management System (QMS) within the Royal Thai Mint, and 2) to compare the influence of personal factors on the adoption of the ISO 9001:2015 QMS within the Royal Thai Mint. The study employed a quantitative research approach with a sample size of 248 out of a total population of 650, achieving a 95% confidence level. The researcher utilized a 5-level rating scale questionnaire for data collection. The Item Objective Congruence (IOC) index from experts for individual questions ranged from 0.67 to 1.00, and the IOC for the entire questionnaire was 0.97. The statistics used for data analysis were Descriptive Statistics, t-test, and ANOVA.

          The research findings revealed that: 1) The overall use of the quality management system according to the Descriptive Statistics analysis, showed that all variables had a mean score at a high or good level, ranging between 3.50 to 4.50 2) Male respondents reported the highest mean score in the Evaluation aspect, equal to 4.1344, and the lowest mean score in the Support aspect, equal to 3.8491. Female respondents also reported the highest mean score in the same aspect, Evaluation, equal to 4.0158, but the lowest mean score in the Planning aspect, equal to 3.7817 3) Job position, length of employment (work experience), and educational level were found to have a statistically significant difference (Sig. < 0.05) in their influence on the implementation of the quality system.